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We ensure all jewellery will be free of manufacturing faults for up to two years from the date of purchase. Manufacturing faults include missing pavé stones (smaller gemstones of 0.02ct and under), detachment of a chain from a jump ring, broken clasps and loose gemstones or prongs.

Manufacturing faults do not include general wear and tear, scratches, stretched chains/rings, lost jewellery, or jewellery damaged due to improper use, cleaning or storage. The illi warranty only applies to items purchased from

Any third-party or outside jeweller altering your jewellery will void your illi warranty. For all repair requests please contact us with your order information and photos of the damage, to see how we can help.

View our Dealer's Notice to explain our hallmarking stamps.